Shipping policy
1. OVERVIEW
This policy covers the processing, shipment, and delivery of all orders placed at Armwrestling.shop, operated by Anaconda Armwrestling Equipment. Our company registration details and contact information are available Here.
This policy works alongside our Terms of Service, Refund Policy and Privacy Policy. Where these documents cover the same ground, the Terms of Service governs the contractual relationship. Your mandatory statutory rights are not limited by any of these documents and always take precedence.
2. PROCESSING TIME
Orders are processed and dispatched within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next available business day. You will receive a confirmation email when your order is placed and a shipping notification when it has been dispatched.
3. ORDER CANCELLATIONS
3.1 Standard Orders
If you want to cancel a standard order, Contact Us as soon as possible. We will do our best to action cancellation requests before dispatch, but cannot guarantee this within our 1 to 2 business day processing window. If the order has already been dispatched, our standard return process applies. If a cancellation is confirmed before dispatch, a full refund will be issued.
3.2 Custom Orders
Custom orders cannot be cancelled once production has begun. Cancellation terms for custom orders are governed by Section 11.8 of our Terms of Service. In brief: cancellation may be requested before production begins, a design fee of up to 50 euros may be retained for work already completed, and no refund is available once production has started except where the finished product does not conform to the agreed specification. Timeline delays caused by suppliers, production schedules, or other factors outside our control do not entitle cancellation or compensation except where the delay triggers the force majeure provision in Section 23 of the Terms of Service, which sets a 60-day threshold before either party may cancel the affected order with a full refund for unshipped goods.
4. SHIPPING RATES AND DELIVERY ESTIMATES
Shipping rates are calculated at checkout based on package weight and destination. The final cost is displayed before you complete your order. No additional fees are added after purchase.
Estimated delivery times are 5 to 12 business days after dispatch depending on destination. Deliveries within the EU typically arrive toward the lower end of this range, while destinations outside the EU or in more remote regions may take longer. These are estimates only and are not guaranteed. Delays do not entitle cancellation or compensation except as provided in the Terms of Service. We are not liable for losses arising from delays caused by factors outside our reasonable control, including customs clearance, public holidays, or carrier disruptions, except where mandatory applicable law provides otherwise.
5. DELIVERY AND RISK
5.1 What Delivery Means
Delivery means the physical handover of your goods to you or, where you have provided a delivery address, the placement of goods at that address by the carrier. We use carrier tracking records as our primary source of information about delivery status.
5.2 How We Handle Delivery Evidence
We will share available tracking information in all delivery investigations and cooperate with carrier enquiries. Tracking records are supporting evidence of delivery status. We do not treat tracking data alone as a determination that overrides your right to dispute non-receipt. Where you report non-receipt, we will investigate with the carrier before reaching any conclusion.
5.3 Consumer Risk Transfer
For consumer orders, risk of loss or damage transfers upon confirmed delivery to the shipping address. Where there is a genuine dispute about whether delivery took place, we will investigate before making any determination. We recognise that carrier records do not always reflect physical receipt and will not use tracking data as the sole basis to dismiss a non-receipt claim.
5.4 Commercial Risk Transfer
For commercial and business customers, risk transfers upon handover of the goods to the carrier. From that point the customer is responsible for loss or damage occurring in transit. If you are unsure whether you are classified as a commercial user, please refer to the definitions in Section 2 of ourTerms of Service.
5.5 Custom Orders
The delivery risk provisions in this section apply to the logistics of custom orders after they leave our facility. Production risk and pre-dispatch obligations for custom orders are governed by Section 11 of our Terms of Service and are entirely separate from the delivery risk provisions here.
5.6 Signature and Controlled Delivery
Where signature confirmation is obtained on delivery, this constitutes strong evidence that delivery took place. For orders where signature options are available, we may recommend or apply them based on order value or destination. Where a customer declines an available signature option, we will note this as relevant context in any subsequent delivery investigation. Declining signature options does not fully transfer delivery risk to the customer in consumer contexts where mandatory law provides otherwise.
5.7 Return Transit Risk
Risk in returned goods stays with you during return transit. Risk passes to us upon physical receipt at our facility. We recommend using a tracked service for all returns. Where a return is reported lost in transit, we will cooperate with investigation efforts and review available carrier records before making a determination.
6. SPLIT SHIPMENTS AND PARTIAL DELIVERIES
6.1 Split Shipments
Where an order is fulfilled across multiple shipments, we will notify you. Each shipment is tracked separately for delivery purposes.
6.2 Missing Items
If you believe part of your order is missing, Contact Us before assuming full loss. We will review shipment records and carrier information for the specific items reported missing. A missing item claim is handled at item level separately from the rest of the order.
6.3 Order-Level Resolution
Where multiple items from one order are disputed, we will assess the situation at order level and confirm whether the issue relates to a single carrier error, a fulfilment issue, or separate incidents. We will communicate our findings and proposed resolution in writing.
7. INTERNATIONAL SHIPPING
7.1 Coverage
We ship worldwide with the exception of regions affected by conflict, sanctions, or carrier restrictions. If you are unsure whether we can ship to your location, Contact Us before placing your order.
7.2 Customs and Import Duties
We prepay customs duties where possible. Any import duties or taxes imposed by your destination country are your responsibility. EU customers benefit from VAT-inclusive pricing where applicable under IOSS arrangements, meaning no additional import VAT should be charged on eligible orders. For orders outside the EU, customs duties and local taxes may apply and are your responsibility. If you are unsure whether duties apply to your destination, we recommend checking with your local customs authority before ordering. We are not liable for consequential losses arising from customs clearance delays, except where mandatory applicable law provides otherwise. Where goods are lost during the customs process and not delivered, we will work with you and the carrier to investigate and seek resolution.
8. ORDER TRACKING
You will receive a confirmation email immediately after placing your order. Once dispatched, you will receive a shipping notification with your tracking number. You can track your order through the link provided in that email.
If you have not received a tracking notification within 3 business days of your order confirmation, please Contact Us.
9. SHIPPING ADDRESS
You are responsible for providing accurate and complete shipping details at checkout. Where an order fails to deliver due to an incorrect address you submitted, reshipment costs will apply. We will make reasonable efforts to identify address issues before dispatch where practicable. Where a carrier system modifies an address during processing and this results in a delivery failure, we will investigate with the carrier before concluding that reshipment costs are your responsibility. We will complete this investigation and communicate our findings in writing within 5 business days of the issue being reported.
10. CUSTOM AND GROUP ORDERS
10.1 Consolidated Shipment
Custom orders for clubs, teams, or groups are consolidated into a single shipment unless otherwise agreed in writing before production begins.
10.2 Organising Party
The organising party places the order on behalf of the group and is responsible for providing accurate delivery details. The organising party acts as the designated coordinator for fulfilment purposes. We are not responsible for any misrepresentation made by the organising party to individual group participants.
10.3 Delivery Options
For club orders, shipment is made to the agreed club address or designated recipient confirmed in writing. For team orders, delivery may be made to a single agreed recipient or to individual members, as confirmed in writing before production begins.
10.4 Delivery and Risk for Group Orders
Once the shipment is delivered to the confirmed address or designated recipient, delivery is considered complete. Risk transfers accordingly. Internal distribution responsibility rests with the organising party from that point. Where an incorrect address was supplied by the organising party, reshipment costs are their responsibility.
11. DAMAGED OR LOST ORDERS
If your order arrives damaged or appears to be lost in transit, Contact Us with your order number and photographic evidence of any damage. Damage must be reported within 14 days of the delivery date shown in carrier records. This window exists so we can pursue a carrier claim on your behalf. Missing it may limit our ability to do so, but does not automatically affect any mandatory statutory rights you hold under applicable consumer protection law. Late reports are still reviewed and we will work with you to find a resolution. We will work with the carrier to investigate and resolve the matter promptly.
12. LIABILITY
Our liability for shipping and delivery related claims is limited to the amount paid for the specific order, except where mandatory applicable law provides otherwise. We are not liable for indirect or consequential losses arising from delivery delays or failures. These limitations do not apply where they conflict with mandatory consumer protection law, including our core obligation to deliver goods as ordered.
13. CLAIMS INVESTIGATION AND FAIR PROCESS
13.1 Standard Process
All delivery, damage, and loss claims are reviewed individually. We will provide our assessment in writing with the reasons for our decision. Where a claim is declined, we will explain what information informed that decision.
13.2 Enhanced Review
Where we identify patterns of claims that appear inconsistent with carrier records or order history across multiple orders, we may conduct an enhanced review before processing further claims from that customer. Enhanced review means we will request supporting information and give you the opportunity to respond before making a determination. We will communicate in writing the reason for the enhanced review. This process does not affect customers making genuine claims in good faith.
13.3 Appeal and Further Recourse
Where you disagree with our decision on a claim, you may request a review by Contact Us with additional supporting information. We will respond in writing within 5 business days. Customers who remain unsatisfied may contact their national consumer protection authority or use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
14. RETURNS AND REFUNDS
This policy covers shipping and delivery only. For information on returns, warranty claims, or refunds, including the process for damaged items, refer to our Refund Policy.
15. STATUTORY RIGHTS
This policy operates within the framework of mandatory consumer protection law. Where statutory rights apply, they are not limited or excluded by this policy.
Last updated: May 19th 2026.
Shipping questions? Contact Us