Refund policy
1. OVERVIEW
This policy covers returns, refunds, exchanges, and warranty claims for all orders placed at Armwrestling.shop, operated by Anaconda Armwrestling Equipment. Our company registration details and contact information are available Here.
This policy works alongside our Terms of Service, Privacy Policy and Shipping Policy. Where these documents cover the same ground, the Terms of Service governs the contractual relationship. Your mandatory statutory rights are not limited by any of these documents and always take precedence.
2. RETURNS
2.1 Eligibility
We accept change-of-mind returns on eligible products within 30 days of delivery, subject to the exclusions in Section 2.2. To qualify, the return must be initiated within 30 days of confirmed delivery, the item must meet the condition requirements in Section 2.3, and you must provide proof of purchase such as your order number or receipt.
2.2 Exclusions
The following are not eligible for change-of-mind returns. These exclusions do not affect any statutory conformity rights you may hold under applicable law.
Custom and personalised products, including special orders and club or team apparel with custom branding as defined in Section 11 of our Terms of Service, from the point of written design proof approval. Custom production begins only after you approve the proof in writing, which is why these items cannot be returned for change of mind. Where a custom item arrives damaged, defective, or significantly different from the approved proof, Section 5 of this policy applies.
Products returned in a condition that does not meet the requirements in Section 2.3. Products returned without proof of purchase.
2.3 Return Condition
To be accepted for return, items must be in the same condition as received: all original tags must remain attached, the item must show no material signs of wear or prolonged use, and the item must not have been washed, altered, or modified.
We assess returned items on receipt. If an item does not meet these conditions, we will let you know in writing with a description of what we found. You will have the opportunity to respond before a final decision is made. If the return is declined, the item will be sent back to you.
2.4 Partial Use
Where an item shows evidence of limited handling that goes beyond brief inspection but falls short of clear full use, we may accept the return with a deduction reflecting the objectively assessable reduction in resale value. Any deduction will be documented and communicated in writing before it is applied. Deductions are not automatic and will only be made where actual diminished value can be demonstrated.
2.5 Right of Withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your goods without giving any reason, under the EU Consumer Rights Directive (2011/83/EU). Our 30-day return window exceeds this statutory minimum. The same process applies, subject to the exclusions in Section 2.2.
The right of withdrawal does not apply to custom or personalised products made to your specifications as defined in Section 11 of our Terms of Service. This is a statutory exclusion under Article 16(c) of the Directive. It also does not apply to goods returned in a condition that is not resalable, where that condition resulted from handling beyond what is necessary to assess the nature and function of the goods.
3. RETURN SHIPPING
We do not cover return shipping costs for change-of-mind returns. These are your responsibility.
Who covers return shipping for faulty or defective items depends on timing. If an item arrives damaged, defective, or incorrect, or fails during normal use within 30 days of delivery through no fault of yours, we cover return shipping in full. See Section 5.
If a defect develops after 30 days but within the warranty period or the statutory guarantee period, return shipping is your responsibility for commercial warranty claims. However, if you are a consumer relying on your statutory rights under EU Directive 2019/771 rather than our commercial warranty, we will cover return shipping for non-conforming goods within the 2-year statutory guarantee period. If you want to rely on your statutory rights, please say so when you Contact Us.
We recommend using a tracked shipping service for all returns. Risk in returned goods stays with you until we physically receive and confirm the return at our facility. If a return does not arrive, we will cooperate with reasonable carrier investigation efforts before making a determination.
4. REFUNDS
4.1 Processing and Timeline
Once your return has been received and inspected, we will email you to confirm the outcome. Approved refunds are processed within 10 business days of approval. Please allow an additional 5 to 10 business days depending on your bank or payment provider.
4.2 Scope
Refunds for change-of-mind returns cover the item cost only. Original outbound shipping costs are not included, except for valid EU statutory withdrawal claims. Return shipping costs remain your responsibility as set out in Section 3.
Refunds are issued to the original payment method. Where the original payment method is no longer available, for example due to an expired card or closed account, we will work with you to arrange a refund via a suitable alternative. Contact Us.
Where a return is accepted with a deduction under Section 2.4, the refund will reflect that deduction and will be accompanied by a written explanation.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
5.1 Scope
This section applies where an item arrives physically damaged or defective, where an item fails during normal use within 30 days of delivery through no fault of yours (for example, a product that breaks without being dropped, misused, or subjected to abnormal conditions), or where a custom or personalised item is significantly different from the approved design proof (for example, severely below-standard print quality, substantially wrong colours, or incorrect personalisation details).
This section requires evidence of a fault. A return within 30 days without evidence of a defect is treated as a change-of-mind return under Section 2.
Where a defect develops after 30 days, Section 7 applies instead.
In all cases covered by this section, you are entitled to a remedy at no cost to you, regardless of whether the product carries an additional commercial warranty.
5.2 Remedy
Where a product fails within 30 days of delivery through no fault of yours, we treat this as indicating the product was not fit for purpose at the time of delivery. You may request either a full refund of the item and all associated shipping costs, or a replacement item sent at our cost. No deductions apply.
5.3 How to Make a Claim
Contact Us and describe the issue in writing. Attach clear photographic or video evidence of the damage, defect, or discrepancy, and include your proof of purchase. We will review your claim and respond within 2 business days. If approved, we will confirm the remedy and provide return instructions where required
We assess claims based on the evidence provided and, where necessary, physical inspection of the returned item. For custom products, we compare the delivered item against the approved design proof. Minor variations inherent to the production process and within reasonable tolerance are not considered defects. Significant deviations from the approved proof are.
6. EXCHANGES
6.1 Process
To exchange an eligible item, submit a return request following the process in Section 2. Once your return is received, inspected, and accepted, place a new order for the replacement item.
6.2 Conditions
Exchanges are subject to the same eligibility and condition requirements as returns under Section 2. Custom products are not eligible for exchange on a change-of-mind basis. Where a custom item is defective or materially non-conforming on delivery, Section 5 applies.
7. WARRANTY
7.1 Scope and Nature
Where stated on the product page and in your order confirmation, products carry a commercial warranty against manufacturing defects from the date of purchase. Warranty periods by category are as follows, and are stated on each product page:
Standard equipment: 2 years from the date of purchase. Clothing and apparel (non-custom): 1 year from the date of purchase. Premium and high-durability equipment (as designated on the product page): 3 to 5 years from the date of purchase, as stated on the individual product page.
Where no warranty period is stated on the product page, the product is sold without an additional commercial warranty beyond your statutory rights.
This commercial warranty covers manufacturing defects that develop during normal use. It does not cover defects arising from misuse, abuse, normal wear, or external causes, as set out in Section 7.6. If your product fails within 30 days of delivery through no fault of your own, Section 5 applies and entitles you to a full refund or replacement at no cost. If a defect develops after that point but within the commercial warranty period or the statutory guarantee period, this section applies.
This commercial warranty is a voluntary guarantee offered alongside your statutory conformity rights under EU Directive 2019/771. It does not replace those rights. All consumers retain a 2-year statutory guarantee under EU law regardless of the commercial warranty period stated. Where the commercial warranty period is shorter than the statutory guarantee period, your statutory rights continue to apply for the remainder of that period.
7.2 Burden of Proof
For defects reported within the first 12 months of delivery, the defect is presumed to have existed at the time of delivery unless we demonstrate otherwise, in line with EU Directive 2019/771. For defects reported after 12 months, we may ask you to provide reasonable evidence that the defect is attributable to a manufacturing fault rather than wear, misuse, or external causes.
7.3 Anaconda Program Club and Team Clothing
Custom clothing ordered under a contracted Anaconda Program agreement carries a 1 year commercial warranty against manufacturing defects from the date of delivery. This applies only where a written contract is in place at the time of order.
Orders placed without a contract carry no additional commercial warranty unless stated otherwise in writing. Where a contracted agreement specifies different warranty terms, those terms apply and take precedence over this section.
7.4 Eligibility Requirements
To make a valid warranty claim, you must submit a written claim within the warranty period, provide clear photographic or video evidence of the defect, and provide proof of purchase such as your order number or receipt. We may request additional information or return of the product for inspection before approving a claim.
7.5 How to Make a Claim
Contact Us and describe the defect in writing, attach clear photographic or video evidence, and include your proof of purchase. We will review your claim and respond within 2 business days. If approved, we will confirm the remedy and provide return instructions.
7.6 Remedy and Shipping
Under this commercial warranty, replacement is the standard first remedy. Where a covered defect is confirmed: first, we will replace the product with the same item or, where unavailable, a directly comparable product of equal or greater specification and value; second, where no replacement is available within 14 business days of approval, a full refund will be issued. Where a replacement is also found to be defective, you may request a further replacement or a full refund.
Repair is not offered as a standard remedy unless agreed separately in writing. Replacement products inherit the remainder of the original warranty period.
Return shipping for commercial warranty claims is your responsibility. However, if you are a consumer relying on statutory rights under EU Directive 2019/771, we will cover return shipping for non-conforming goods within the 2-year statutory guarantee period. If you want to rely on your statutory rights rather than the commercial warranty, please say so when contacting us. We recommend using a tracked service for all returns. Risk in returned goods stays with you until we physically receive the item at our facility. We cover outbound shipping for all approved replacements.
7.7 Standard Exclusions
This warranty does not cover misuse, abuse, improper installation, or failure to follow product instructions; accidental damage, neglect, or external causes such as fire, water, or impact; normal wear and tear or cosmetic deterioration that does not affect function; unauthorised repairs or modifications; or use outside the intended purpose of the product.
8. STATUTORY RIGHTS AND POLICY FRAMEWORK
8.1 Statutory Rights
Your mandatory statutory rights under applicable consumer protection law, including EU Directive 2019/771 and the EU Consumer Rights Directive 2011/83/EU, cannot be excluded or limited by this policy or any other contractual term. All consumers retain a 2-year statutory guarantee on goods purchased from us, regardless of the commercial warranty period.
8.2 Relationship to This Policy
The voluntary commercial commitments in this policy are offered in addition to your statutory rights. They do not reduce or replace them. Where any term in this policy appears more restrictive than your statutory entitlements, your statutory entitlements are not affected.
8.3 Relying on Statutory Rights
If you want to rely on statutory rights rather than the voluntary commercial terms of this policy, please say so when contacting us. We will assess your claim independently of the commercial framework set out here.
8.4 Disputes and Review
All decisions are documented in writing with the relevant policy section referenced. If you disagree with a decision, you may request a written review by Contacting Us with additional information. We will respond within 5 business days. If you remain unsatisfied, you may contact your national consumer protection authority or use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Last updated: May 19th 2026.
Questions about a return, refund, or warranty claim? Contact Us